Element Denver Downtown East

Absolutely fantastic! We loved the hotel and location As Ambassador I am traveling a lot, this hotel was very nice. +location is pretty close to many restaurants and museums +friendly staff +very nice fitness center +rooms are clean and new +very good breakfast included (they are cooking egg dishes right in front of you) +free wine and beer from 5-6.30 pm (one glass per person) +BBQ grill outside, free sauces +free bikes -nobody told us when we checked in that there is free Alcohol from 5-6.30 -nobody told us when we checked in that there are free bikes available -a lot of items were missing in the kitchen, no knifes and forks, no pans but we got everything -no free parking, it costs 25$, I can recommend the parking lot opposite of the hotel which costs 12$ for 24h Thanks

Beautiful, clean rooms, amazing service, clean gym, great laundry room, FABULOUS breakfast. I will definitely stay here again! Only downside was the room we stayed in, one of the suits, didn't have the best sound proofing. But it did have a huge fancy bathroom, microwave, fridge, freezer, stovetop,and kitchen sink. It was great! Comfy beds too.

The good, the bad and the very ugly...... First the good. The initial check in was fantastic thanks to John. We checked in early and our room was not ready but he gave us one with a full kitchen. This guys customer service is really good, professional and what I expect being a lifetime platinum member! Also props go to the bartender Ophilia(sp?) who was just as friendly and greeted us, got our drinks and then opened the snack cart with cheese and olives. She never not had a genuine smile and was a pleasure to be around. Now the bad.....the next night a nightmare bartender named Maggie was there. She never smiles, was rude and neve brought out the cart. The Italian restaurants owner one block away even commented on multiple customers that had come in to dine that had issues with Maggies service or lack of it and her attitude. Now the ugly.....As good as John was the next night the front desk person named Shannon was equally a total nightmare. We had issues at the bar and it progressed to the front desk when both of them teamed up on me and my wife celebrating our 10th wedding anniversary. After a little heated exchange due to Shannons inability to handle the situation she wanted to kick us out and I am a lifetime platinum member!!!! She was the most unprofessional front desk receptionist I have seen ever! Will we stay there again? Most likely due to John and Ophelia's remarkable good job. Only because of that!

Kind of an odd location, the building is surrounded by 5 run down bail bonds houses... Aside from that the room was not clean, I let it go because it was something I could see as easily missed (raisins smooshed in the office chair). However while at the happy hour I was the only customer and another one showed up and the bartender was very rude to him because he was on the phone and she had to wait to help him. Immediately going back to her you tube watching in the corner. The food was swarming with fruit flies... under the bar is dirty, probably because whatever captivating show she is watching is more important than doing her job. This was 9/4/2023 if management cares to discuss it with the bar tender... Other things, there are NO signs for parking, so when the three spots in front of the building were full I had to park at the post office and pay, just to go move it. They should give parking instructions on the app. Check in was pleasant but it was also the assistant manager who checked me in so I would expect that. Overall, not really impresses with how this property is living up to the Marriott/Westin brand

I booked a room for 7 days but didn't even stay. I wasn't aware of the parking situation at this hotel, so paying an additional fee for daily parking doesn't work for business travel. When I arrived at the hotel, I have to park on the street in front of the hotel. There were a lot of people wandering around and it was a little sketchy. Went to the front door to enter and it was locked, at 2p. You have to be let in, which was enough to make me cancel my reservation and book at another hotel outside the city. When I was walking out, there was a person, face against my trucks passenger window, looking inside. Definitely not a location I would ever stay at. I am usually pretty loyal to the Element brand of hotels, but there are way better options in the area.

Moving cross country and needed to sleep after a 10 hour day of driving. parties were happening inside the hotel, in the room next door, above us, and down the hall until 3am. called front desk at midnight and they handled it, but then within minutes the loud parties continued until 3am. With that said, the general staff was great. Check in was nice, the bar service was lovely, and the overall staff was nice. However, the next day, i got a follow up "review your stay" email where I detailed my experience. In response to that I got a generic, terse, uncaring email from the manager who will "forward my feedback to leadership" but was not offered anything for my trouble. (Edit after posting: to say I guess it was not an email from the manager, but from a "Front Desk Associate") If you'd like to take a chance, the location seemed reasonable (without knowing much about Denver). However, at close to $300 a night, if SLEEPING is a priority, I would not recommend this as a good hotel to take a chance at.